Delivery Info & FAQ's
All our parcels are sent by 24 Hour courier.
*PLEASE NOTE THAT DUE TO THE COVID-19 SITUATION, WE ARE EXPERIENCING A HIGHER THAN NORMAL LEVEL OF ORDERS, AND DELIVERY COULD TAKE UP TO 3 WORKING DAYS**
We have different prices based on the number of items you by:0-10 Items= £5.50
11-19 Items= £3.50
We normally dispatch the same day, if your order is placed before 12pm.
Scottish Highlands, Ireland or Channel Island
These areas will incur higher charges, please use the shipping calculator at the checkout to find out the exact
Returns:We do accept returns if the product is in its original packaging, including cellophane wrappers.
However we DO NOT cover the return postage cost or refund you the original postage paid.
For full details see our Terms and Conditions page.
Who is Buzz?We are Buzz Sweets and Philon Nuts, started in 1993 and still going strong. You can read all about us and our history on our corporate website.
Check it out at: www.buzzsweets.com
Do your prices include VAT?
All the prices listed on our website are excluding VAT.
Do you sell abroad?
Unfortunately we do not have this facility right now, but we are working on it and should have a service available soon.
I haven’t received my item, what should I do?
If your item hasn’t been delivered within the timescale listed by the postage method you used (see above), then please contact us. You call us during office hours 9am-5pm, Mon-Fri or email us anytime on firstname.lastname@example.org
Please remember to quote your order number!
I am a member of a retail group and get my invoices monthly, how can I use your website and not have to pay upfront?In order to do this, we will need to set your account up in this way, so please contact us and provide your account details. You can state this in your account application notes, or tell us over the phone.
Once this is set this up on your account, and you will be able to order products with us, we will deliver them and your payment will be collected from the group, with their normal invoices to you.
Can I come to your premise to buy products?Unfortunately we do not allow visits to our site in person.