Refund policy

We want you to be happy with your order. If you need to return an item, please contact us within 30 days of receiving your order.

Returns

We do accept returns provided the product is in its original packaging and has not been opened or used. This includes products that are sealed in their original cellophane wrappers.

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You will also need to provide your receipt or other proof of purchase.

Please note that we DO NOT cover the cost of return postage and the original postage paid on your order is non-refundable.

To start a return, please contact us at sales@buzzsweets.co.uk before sending the item back. If your return is accepted, we will provide you with the return address and instructions on how to send your package.

Items sent back to us without first requesting a return will not be accepted.

For full details regarding our returns policy, please see our Terms and Conditions.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged or you have received the wrong item.

Please contact us at sales@buzzsweets.co.uk, including your order number and photographs of the issue where appropriate, so that we can assess the problem and make it right.

Where an item is faulty, damaged or incorrect due to an error on our part, we will cover the reasonable cost of returning the item and arrange an appropriate replacement or refund.

Food & Confectionery

As we sell food and confectionery products, we cannot accept returns of products that have been opened or removed from their original packaging for hygiene and food safety reasons.

If you have any concerns about a food or confectionery product you have received, please contact us before disposing of the product so that we can advise you further.

Sale Items

Unless the item is faulty, damaged or incorrect, we do not accept returns on sale or clearance items.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method. Please note that it can take some time for your bank or payment provider to process the refund and for the funds to appear in your account.

If you have any questions about our returns or refunds, please contact us at sales@buzzsweets.co.uk